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8 Things to Never Say to a Patient

Nina Kim, Georgia Price | AllHealthcare

8. “I doubt it’s anything serious.”

You might think you’re quelling any fears, but what if you’re wrong? Sure, you have tons of medical knowledge and probably see terrible injuries every day, but the one thing you can’t do is predict the future. Will that wound become infected? Will that benign mass turn malignant? You never know. And while 9 out of 10 times you might be right, that one mistake can come back to haunt you.

Instead of trying to comfort a patient by brushing off their fears, be honest about their diagnosis and the amazing level of care they will receive in your facility.

Bonus: 10 Things to NEVER Say to a Nurse

More Resources:
Difficult Patients: Why They’re That Way and How to Handle Them
6 Ways Healthcare Workers Can Beat Burn-Out
Ten Tips for Staying Happy at Work
10 Small Ways to Gain Respect as a Leader

Fun Quiz: What Makes You an Amazing Healthcare Professional?

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