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How To Deal with Pushy Patients

How To Deal with Pushy Patients

Megan Malugani / Monster Contributing Writer

Give Patients the Benefit of the Doubt

Most patients don’t purposefully cause problems for health professionals. “I try at all costs to avoid labeling patients as being ‘difficult’ or ‘pushy,’” says Brian Dwinnell, MD, associate professor of medicine at the University of Colorado Health Sciences Center School of Medicine. “Who’s to say it is the patient being difficult and not the physician or at least the system in which the patient has been forced to receive care?” Remember, patient behavior that could be considered difficult is often “born out of intense emotions such as fear, anger and sadness,” he adds.

Be Up Front and Sincere >>

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