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How To Deal with Pushy Patients

How To Deal with Pushy Patients

Megan Malugani / Monster Contributing Writer

Be Up Front and Sincere

Nurse practitioner Linda Roemer, PhD, owner and CEO of Fridley Roemer Health Care Services in Panama City, Florida, tries to nip bad patient behavior in the bud by telling new patients exactly what to expect from her and her office staff. During her first meeting with a new patient, Roemer makes her policies clear on everything from how quickly she returns phone calls to the process of calling in prescriptions.

She is also up front in apologizing to patients who have had long waits. “I tell patients, ‘I’m here now, and you have my full attention,’” she says. If a patient isn’t appeased, Roemer tries to empower the person by giving options. For example, she may suggest that a patient schedule his next appointment to be the first one of the afternoon so he won’t have to wait again.

Put Yourself in the Patients’ Shoes >>


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