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How To Deal with Pushy Patients

How To Deal with Pushy Patients

Megan Malugani / Monster Contributing Writer

Put Yourself in the Patients’ Shoes

Patients generally aren’t angry at the healthcare provider, but at their situation, says John Song, MD, assistant professor of head and neck oncology at the University of Colorado Health Sciences Center School of Medicine. Try to get to the root of the patient’s problem through open-ended inquiry. You may discover the patient has unrealistic expectations or is frustrated by insurance limitations or high copayments.

Roemer agrees. “Patients are usually pushy because they have a reason to be,” she says. Simply recognizing and validating your patients’ frustrations and concerns may improve the therapeutic relationship.

Maintain a Professional Demeanor >>

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