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How To Deal with Pushy Patients

How To Deal with Pushy Patients

Megan Malugani / Monster Contributing Writer

Maintain a Professional Demeanor

If you feel a situation is escalating out of control, take a time out, Song says. He recommends telling the patient, “I understand this is very upsetting to you, and I empathize with what you are feeling.” Then leave the room to give the patient time to absorb what is happening.

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