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How To Deal with Pushy Patients

How To Deal with Pushy Patients

Megan Malugani / Monster Contributing Writer

Don’t Let It Ruin Your Day

Family nurse practitioner Debra Bergstrom, founder of Neighborhood Family Practice in Scottsdale, Arizona, doesn’t let irate patients get under her skin. “Our philosophy is that we’re not going to let it get to us,” she says. “We try to identify the patient’s real problem. Maybe they’re afraid we won’t take them seriously, are anxious about money or were treated poorly elsewhere.”

According to Bergstrom, in a service business, “you may as well shut down” if you are bothered by every difficult encounter.

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