Four Skills You Can Transfer to a Healthcare Career
Megan Malugani, Monster Contributing Writer
3. Customer-Service Know-How
Rush jokes that every nurse should have worked as a waitperson before entering nursing (although he never waited tables himself). Good servers must be organized and able to multitask, as must good nurses, Rush says. More importantly, good wait staff, like good front-line healthcare workers, must provide satisfactory customer service. “Hospitals are judged on patient satisfaction,” Heckt says, noting that outgoing hospital patients evaluate workers on whether they were “friendly/not friendly,” “helpful/not helpful” and other measures. Candidates for clinical positions often set themselves apart if they can demonstrate that they provided good customer service in a restaurant or “in an office when seven phones were ringing and you had to greet people,” Heckt says.