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The New Medical Administrator

The New Medical Administrator

By Anya Martin | Monster Contributing Writer

A Variety of Roles

At a smaller medical office, an admin may be a jack-of-all-trades, handling everything from appointments to insurance issues. At hospitals, clinics and larger practices, though, the admin’s role may be significantly more specialized. The complexity of handling insurance issues has necessitated the use of separate departments for precertification, coding and billing.

Some medical admins work for specific units. For example, Carlotta Embry has few dealings with patients and seldom handles insurance issues. As the assistant to the director of perioperative (presurgical, surgical and postsurgical) services at Saint Joseph’s Hospital of Atlanta, her tasks include updating department policies and procedures; coordinating payroll, time and attendance; editing and publishing the department newsletter, ensuring compliance with hospital-wide infection control, safety and age-specific guidelines; and supporting a diverse range of other perioperative staff.

Prior to taking this position, Embry had never worked for a large medical institution. Her advice to admins seeking employment in healthcare is to present their core competencies, such as customer service, organizational skills, time management, software knowledge and communication, to prospective employers.

“Flexibility and willingness to learn is paramount in the OR setting,” Embry says.

A Budding Field in a Stifling Economy

While layoffs are common elsewhere in this economy, an increasing workload is requiring medical institutions to add more staff, DiGrigoli says. Having some experience with software and insurance is desirable in a medical admin candidate, but DiGrigoli says she is willing to train someone with savvy telephone skills and an enthusiasm and aptitude for learning.

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