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Career Profile: Health Services Manager - Ron DeClerck

Career Profile: Health Services Manager - Ron DeClerck

Ron DeClerck, B.S., Medical & Health Services Manager, Medical Records Administrator, Clinical Center, National Institutes of Health (Related career, Medical Records Technologist)

National Institutes of Health: Office of Science Education

• Routing Medical Records – The Record Management Section is the main area that routes and files medical records for patient appointments and research requests in the Warren G. Magnusson Clinical Center at NIH.

• Retrieving, Tracking, and Filing Records – There are many rules governing the process of patient record retrieval. Without these rules, records would remain overdue for long periods of time, and not be available for patient care when needed. One rule is that every request must be submitted in writing for each record we retrieve. We retrieve well over 100 records per day.

• Customer Service at the Front Desk – The Record Management Section provides quality customer service at our front desk to practitioners and researchers on-demand by responding immediately to their customer service requests. Research requests are pulled on-demand for 5 or less records. We require 2 business days to retrieve 5 or more paper records and all records on microfiche.

What I like best/least about my work …

What I like best about my work is that our department has an organized set of processes that ensures proper patient care and customer service. While we still operate with a manual system that allows room for error, we still team together to make very few errors and deliver fine customer service.

What I like least about my work is the long hours. Working between 10 and 12 hour days is the norm for me.

My career goals are…

My career goals are to do the best job I can every day. I’m satisfied with my current position, and learn more every day about how to do it smarter and better. Masters degrees are available for administrators, but I personally don’t wish to return to college at this time.

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